Customers are not happy with their internet service providers. But that's changing as fiber delivers faster, more consistent speed. The American Customer Satisfaction Index released its annual survey, based on over 22,000 customer interviews, revealing how we really feel about our internet service providers. The surprising takeaway: We're more satisfied now than we've been in years. Overall, ISPs scored 68 on the ACSI's 100-point scale -- an increase of six points over 2022 and the highest score since the ACSI started measuring ISPs in 2013. But although satisfaction has improved, the news isn't exactly great for ISPs, which rank at the bottom of the index, just ahead of gas stations but below airlines, health insurance providers and social media. If [...]
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